Shipping Policy

We deliver to serviceable PIN codes across India through our logistics partner Shiprocket and its courier network. Delivery availability for your PIN code is confirmed at checkout, before you pay. We do not ship outside India at the moment.

Delivery is free on orders of ₹1,000 and above (order value after any coupon discount). A delivery charge of ₹109.62 applies to orders below that amount.

The exact delivery charge for your order is always shown at checkout before you pay.

Cash on Delivery is available on eligible PIN codes. A handling fee of ₹50 is added to Cash on Delivery orders and shown at checkout.

Please keep the exact order amount ready for the courier at the time of delivery.

• Online payments (UPI, cards, net banking and wallets) are processed securely by Razorpay. Your order is confirmed as soon as the payment succeeds.
• Items in an order that is awaiting payment are held for 20 minutes. If the payment is not completed, the order is cancelled automatically and no amount is charged.
• Cash on Delivery orders are confirmed immediately.

You will receive an order confirmation by email.

Orders are usually packed and handed over to our courier partner within 2–3 business days of confirmation. Delivery then typically takes 3–7 business days, depending on your location; remote areas may take a little longer. Business days exclude Sundays and public holidays.

These timelines are estimates. Courier delays, weather or regional restrictions can occasionally extend them — we will keep you informed if your order is delayed.

Once your order ships, we email you the tracking details. You can follow every step — confirmed, packed, shipped, out for delivery and delivered — from Account → Orders.

Please make sure the delivery address and mobile number are correct and that someone is available to receive the parcel. The courier may call before delivering. If delivery fails after repeated attempts and the parcel is returned to us, we will contact you to arrange re-delivery or a refund for prepaid orders.

Please do not accept a parcel that looks opened or tampered with. If your order arrives damaged, defective or with the wrong item, write to us at support@maisonrivina.com within 48 hours of delivery with your order number and photos of the item and packaging — we will make it right. See our Returns & Refunds Policy for details.

For anything about your delivery, contact us at support@maisonrivina.com or visit our Contact page.