Terms & Conditions

This website is owned and operated by [Registered business name] (GSTIN [GSTIN]), [Registered business address] (“Maison Rivina”, “we”, “us”). You can reach us at support@maisonrivina.com.

• You must be at least 18 years old and able to enter into a binding contract under Indian law to buy from us.
• You sign in with a one-time code sent to your email address, or with Google. You are responsible for keeping access to your email account secure and for activity under your account.
• Please give accurate details — especially your delivery address and mobile number.
• We may suspend accounts used fraudulently or in breach of these terms.

• All prices are in Indian Rupees (INR) and include applicable taxes (GST). Delivery charges and any Cash on Delivery handling fee are shown separately at checkout.
• We take care to show our products accurately, but colours can look slightly different on different screens, and small variations in natural fabrics are part of their character.
• Prices, offers and availability can change without notice. The price that applies is the one shown at checkout when you place your order. If an obvious pricing error occurs, we may cancel the affected order and refund any amount paid in full.
• We may limit the quantity of an item per order (currently up to 10 of each item) to keep our pieces available to everyone.

• Placing an order is an offer to buy. A contract is formed when we confirm your order: for online payments, once the payment succeeds; for Cash on Delivery, when the order is placed.
• Online payments are processed by Razorpay, a PCI-DSS compliant payment gateway. We do not store your card, UPI or bank credentials.
• Cash on Delivery is available on eligible PIN codes with a handling fee of ₹50. Please pay the courier the exact amount shown on your order.
• Coupons are subject to their own conditions (validity dates, minimum order value, usage limits), cannot be exchanged for cash and are applied to the order value before delivery charges.
• We may decline or cancel an order — for example if an item is out of stock, the address cannot be serviced, or we suspect fraud. Any amount you have paid is refunded in full to your original payment method.

Delivery charges, timelines and tracking are described in our Shipping Policy. How to cancel an order, return an item and receive a refund is described in our Returns & Refunds Policy. Both form part of these terms. Risk in the products passes to you on delivery.

• Reviews must be honest, about the product, and free of offensive, unlawful or misleading content. We moderate reviews and may decline or remove content that breaks these rules; we do not edit what you write.
• By submitting a review, photo or video, you confirm it is your own and grant us a non-exclusive, royalty-free licence to display it on this website in connection with the product.

The Maison Rivina name, logo, designs, photographs, text and all other content on this website belong to us or our licensors. You may not copy, reproduce or use them for commercial purposes without our written permission.

Please do not misuse the website — for example by attempting to gain unauthorised access, interfering with its operation, scraping it at scale or placing orders you do not intend to accept.

To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, or for delays caused by events beyond our reasonable control (such as natural events, strikes or courier disruptions). Nothing in these terms limits your rights as a consumer under the Consumer Protection Act, 2019.

These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts at [City], India. Before going to court, please write to us — most issues can be resolved quickly.

In line with the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is [Grievance Officer name], reachable at support@maisonrivina.com or [Registered business address]. We acknowledge complaints within 48 hours and aim to resolve them within one month.

We may update these terms from time to time. The version published on this page at the time of your order applies to that order.